Drilldown: GCXI Metric

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GCXI Metric > mediaType: None & dataType: Number

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type:
None (4) · Disposition (2) · Interval (2)
mediaType: (Click arrow to add another value)
dataType: (Click arrow to add another value)
folder:
Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute > BA Consults (2) · Chat > Agent (2) · Service Objects (2)
displaysInFolder:
None (8)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID:
None (4) · gpmAgentScore (2) · TIME_INT_VAL_01 (2) · TIME_INT_VAL_02 (2) · TIME_INT_VAL_03 (2) · TIME_INT_VAL_04 (2) · TIME_INT_VAL_05 (2) · TIME_INT_VAL_06 (2) · TIME_INT_VAL_07 (2) · TIME_INT_VAL_08 (2) · TIME_INT_VAL_09 (2) · TIME_INT_VAL_10 (2) · TIME_INT_VAL_11 (2) · TIME_INT_VAL_12 (2) · TIME_INT_VAL_13 (2) · TIME_INT_VAL_14 (2) · TIME_INT_VAL_15 (2) · TIME_INT_VAL_16 (2) · TIME_INT_VAL_17 (2) · TIME_INT_VAL_18 (2) · TIME_INT_VAL_19 (2)
dbTable:
None (2) · AG2_CHAT_AGENT.ACCEPTED_LONG (2) · AG2_CHAT_AGENT.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2) · AG2_ID_*.CONSULT_RECEIVED_ENGAGE_WARM_TIME (2) · AG2_I_AGENT_*.AGENT_SCORE (2) · AGR_SCFG.INT_VAL_01 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_02 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_03 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_04 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_05 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_06 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_07 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_08 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_09 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_10 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_11 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_12 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_13 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_14 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_15 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_16 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_17 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_18 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_19 (These are internal tables that store time ranges for different media.) (2)
calculation:
None (8) · Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Interactions LongTime to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2)
usedIn:
None (8) · Interactions Acceptance Report (2)
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
AgentStateandReasonInteractionPredictiveRoutingAgentScore (2) · BusinessAttributeBAConsultsConsultReceivedEngageWarmTime (2) · ChatAgentAlertDuration (2) · ChatAgentAvgDurationforAcceptingInteractions (2) · ChatAgentInteractionsLessTimetoAccept (2) · ChatAgentInteractionsLongTimetoAccept (2) · ChatAgentMaxDurationforAcceptingInteractions (2) · ChatAgentPercentInteractionsLessTimetoAccept (2) · ChatAgentPercentInteractionsLongTimetoAccept (2) · ServiceObjectsBound1 (2) · ServiceObjectsBound10 (2) · ServiceObjectsBound11 (2) · ServiceObjectsBound12 (2) · ServiceObjectsBound13 (2) · ServiceObjectsBound14 (2) · ServiceObjectsBound15 (2) · ServiceObjectsBound16 (2) · ServiceObjectsBound17 (2) · ServiceObjectsBound18 (2) · ServiceObjectsBound19 (2) · ServiceObjectsBound2 (2) · ServiceObjectsBound3 (2) · ServiceObjectsBound4 (2) · ServiceObjectsBound5 (2) · ServiceObjectsBound6 (2) · ServiceObjectsBound7 (2) · ServiceObjectsBound8 (2) · ServiceObjectsBound9 (2)

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