Drilldown: GCXI Metric
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GCXI Metric > dataType:
Number 
& displaysInFolder Premise:
None
& internalMetricID :
??? or
Q_ACCEPTED_AGENT_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ACCEPTED_AGENT_STI_1_PCT, Q_ACCEPTED_AGENT_STI_2_PCT, and so on)
& displaysInFolder Premise:
None
& internalMetricID :
??? or
Q_ACCEPTED_AGENT_STI_Use the filters below to narrow your results.
type:
dataType: (Click arrow to add another value)
folder:
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID: (Click arrow to add another value)
dbTable:
None (2) ·
AG2_ID_*.FOCUS (2) ·
AG2_ID_*.FOCUS_TIME (2) ·
AG2_ID_*.GPM_ACTIVE (2) ·
AG2_ID_FCR_*.ACCEPTED_FCR (2) ·
AG2_QUEUE_*.GPM_ERROR (2) ·
AG2_QUEUE_GRP_*.GPM_ERROR (2) ·
CALLBACK_FACT_GI2.IXN_REQ_AGENT (2) ·
CALLBACK_FACT_GI2.PUSH_DELIVERY_CONFRMD_TS_TIME (2) ·
CALLBACK_FACT_GI2.READY_START_MEDIA_TS_TIME (2) ·
IF_IRF_GPM_FACT_GI2.WAIT_TIME (2) ·
INTERACTION_RESOURCE_FACT_GI2.TRANSFER_INITIATED_AGENT (2)
calculation:
None (8) ·
Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Accepted Agent ST metric and the value of AG2_QUEUE_ACC_AGENT_[*].ACCEPTED_AGENT (where is a value between 1 and 20). (2) ·
Calculated based on the Queue > Queue Predictive Routing > Active and Queue > Queue Predictive Routing > Error metrics. (2)
usedIn:
None (6) ·
Callback Details Report (2) ·
Model Efficiency (2) ·
PR Performance Dashboard (2) ·
Predictive Routing AB Testing Report (2) ·
Predictive Routing AB Testing Report (Hour) (2) ·
Predictive Routing Operational Report (2) ·
Speed of Accept (hours) Report (2) ·
Speed of Accept (seconds) Report (2)
cloud:
premise:
project:
notproject:
anchor:
BusinessAttributeBACustomerFirstContactResolutionResult (2) ·
BusinessAttributeBACustomerFocus (2) ·
BusinessAttributeBACustomerFocusTime (2) ·
BusinessAttributeBAPredictiveRoutingActive (2) ·
BusinessAttributeBAPredictiveRoutingTurnaroundTime (2) ·
CallbackDetailPushDeliveryConfirmedTimestamp (2) ·
CallbackDetailReadyToStartTimestamp (2) ·
CallbackDetailRequestedAgentAssistance (2) ·
DetailHandlingAttemptTransferInitiatedAgent (2) ·
QueueCustomerAndConsultsAcceptedAgentST1PercentAcceptedAgentST120 (2) ·
QueueQueuePredictiveRoutingError (2) ·
QueueQueuePredictiveRoutingPercentError (2)
Showing below up to 8 results in range #1 to #8.
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