Drilldown: GCXI Metric

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GCXI Metric > internalMetricID : Q_HANDLE_TIME_AVG or T_ASA & cloud: yes

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type:
Disposition (6)
mediaType:
All (6)
dataType:
Number (6)
folder:
Agent > Activity > Queue (2) · Business Attribute > BA Customer (2) · Queue (2) · Queue > Q Customer (2)
displaysInFolder:
None (6)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID: (Click arrow to add another value)
dbTable:
None (6)
calculation:
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2) · Calculated as (Activity > Queue) Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) · Calculated as the sum of the Queue > Handle Time, Accepted Agent, and Consult Received Accepted metrics. (2) · Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2)
usedIn:
Agent Queue Report (2) · Interaction Volume Business Attribute Email Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing - AHT & QUEUE (4) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2)
cloud: (Click arrow to add another value)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentActivityQueueAvgHandleTime (2) · BusinessAttributeBACustomerASA (2) · QueueAvgHandleTime (2) · QueueCustomerAvgHandleTime (2)

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