Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: None & internalMetricID: A_WRAP_TIME_AVG & cloud: yes

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type:
Disposition (2)
mediaType:
Voice (2)
dataType:
Number (2)
folder:
Agent > Activity > Queue (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
Calculated based on the (Activity > Queue) Wrap Time and Activity > Wrap metrics. (2)
calculation:
None (2)
usedIn:
Agent Queue Report (2)
cloud: (Click arrow to add another value)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityQueueAvgWrapTime (2)

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