Drilldown: GCXI Metric

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GCXI Metric > dbTable : AG2_QUEUE_[*].ABANDONED_STANDARD or None & usedIn : Predictive Routing Operational Report or Transfer Dashboard or None & cloud: yes

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type:
None (10) · Detail (2) · Disposition (10) · Interval (2)
mediaType:
None (12) · All (6) · All (except Chat) (6) · Async (2) · Chat (8) · email (2) · Open (sync) (6) · Voice (8)
dataType:
None (12) · Disposition (2) · Number (8)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > Detail > Ixn State (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Callback (2) · Chat (2) · Chat > Agent (2) · Chat > Thread (2) · Co-browse (2) · Designer > Bot (2) · Designer > Session > Detail (2) · iWD (2) · iWD > Email (2) · iWD > Service Objects (2) · Queue (2) · Queue > Q Consults (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2) · Queue > Queue Predictive Routing (2) · Service Objects (2)
displaysInFolder:
None (18) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (18)
displaysInFolder Premise:
None (18)
internalMetricID:
None (16) · A_TRANSFER_INIT_AGENT_PCT (4) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4)
Other values:
dbTable: (Click arrow to add another value)
calculation:
None (4)
Other values:
usedIn: (Click arrow to add another value)
cloud: (Click arrow to add another value)
premise:
no (2) · yes (18)
project:
None (18) · IWD (2)
notproject:
None (18)
anchor:
Other values:

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