Drilldown: GCXI Metric

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GCXI Metric > dbTable : AG2_AGENT_QUEUE_[*].ACCEPTED or AG2_QUEUE_[*].ACCEPTED & cloud: yes

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type:
Disposition (4)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > Activity > Queue (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_ACCEPTED (2) · Q_ACCEPTED (2)
dbTable: (Click arrow to add another value)
calculation:
None (4)
usedIn:
None (2) · Agent Group Queue Business Attribute Report (2) · Agent Queue Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2)
cloud: (Click arrow to add another value)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityQueueAccepted (2) · AgentActivityQueuePercentAccepted (2) · QueueAccepted (2)

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