Drilldown: GCXI Metric

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GCXI Metric > dbTable : AG2_AGENT_[*].INVITE_TIME or None & cloud: yes

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type:
None (14) · Date (2) · Detail (4) · Disposition (14) · Dispostion (2) · Dispotion (2) · Interval (2)
mediaType:
None (16) · All (8) · All (except Chat) (6) · Async (2) · Chat (8) · email (2) · Open (sync) (6) · Voice (10)
dataType:
None (18) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Disposition (2) · Number (14)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > Detail > Ixn State (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Agent > State and Reason > Summarized State (2) · Billing Data (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Callback (2) · Chat (2) · Chat > Agent (2) · Chat > Thread (2) · Co-browse (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Survey (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · iWD (2) · iWD > Agent (2) · iWD > Email (2) · iWD > Service Objects (2) · Outbound Contact (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Q Consults (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) · Queue > Q Customer & Consults > Accepted Agent ST1 (2) · Queue > Queue Predictive Routing (2) · Service Objects (2)
displaysInFolder:
None (24) · Agent > State and Reason > Interaction State (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (2) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (24) · "none" (2)
displaysInFolder Premise:
None (24)
internalMetricID:
None (22) · Q_HANDLE_TIME_AVG (4) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4) · Q_TRANSFER_INIT_AGENT_PCT (4) · Q_ABANDONED_INVITE_PCT (4) · Q_INVITE_TIME_AVG (4) · T_INVITE_TIME_AVG (4) · A_CONSULT_RCV_WARM_WRAP_TIME_AVG (4) · T_ABANDONED_INVITE_PCT (4) · A_TRANSFER_INIT_AGENT_PCT (4)
Other values:
dbTable: (Click arrow to add another value)
calculation:
None (8)
Other values:
usedIn:
None (18) · Agent Outbound Campaign Report (4) · Predictive Routing - AHT & QUEUE (4) · Predictive Routing Operational Report (4) · Agent Transfer Summary Report (4) · Transfer Dashboard (4)
Other values:
cloud: (Click arrow to add another value)
premise:
no (2) · yes (24)
project:
None (24) · IWD (2)
notproject:
None (24)
anchor:
Other values:

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