Drilldown: GCXI Metric

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GCXI Metric > calculation: None & usedIn : Agent Transfer Summary Report or Callback Summary Report

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type:
Disposition (6)
mediaType:
None (4) · All (4) · All (except Email) (2) · Chat (2) · Voice (2)
dataType:
None (6) · Number (4)
folder:
Agent > Activity (2) · Business Attribute > BA Customer (2) · Callback (2)
displaysInFolder:
None (6)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (4) · A_CONFERENCE_INITIATED (2) · CBD4_DIAL_IGNORING_AVAILABILITY (2) · CB_.CALLBACK_CONNECTED (2) · CB_ABANDONED_WAITING_TIME (2) · CB_ABANDONED_WAITING_TIME_MAX (2) · CB_ACCEPTED_IMMEDIATE (2) · CB_ACCEPTED_SCHEDULED (2) · CB_ACCEPTED_WAIT_FOR_AGENT (2) · CB_CALLBACK_ACCEPTED (2) · CB_CALLBACK_ATTEMPTED (2) · CB_CALLBACK_ATTEMPTS (2) · CB_CALLBACK_OFFERED (2) · CB_CALLBACK_OFFER_TIME (2) · CB_CALLBACK_OFFER_TIME_MAX (2) · CB_CALLBACK_SUCCESSFUL (2) · CB_CONNECTED_ATTEMPT1 (2) · CB_CONNECTED_ATTEMPT2 (2) · CB_CONNECTED_ATTEMPT3 (2) · CB_CONNECTED_ATTEMPT4 (2) · CB_CONN_WAITING_AGENT_TIME (2) · CB_CONN_WAITING_AGENT_TIME_MAX (2) · CB_EWT_READY_TO_START_IXN (2) · CB_EWT_READY_TO_START_IXN_MAX (2) · CB_POS_READY_TO_START_IXN (2) · CB_POS_READY_TO_START_IXN_MAX (2) · CB_SAVED_TIME (2) · CB_SAVED_TIME_MAX (2)
dbTable:
AG2_AGENT_*.CONFERENCE_ RECEIVED (2) · AG2_AGENT_*.XFER_ RECEIVED (2) · AG2_AGENT_*.XFER_ACCEPTED_WARM (2) · AG2_AGENT_*.XFER_INITIATED_WARM (2) · AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED (2) · AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED (2) · AG2_CALLBACK_*.ACCEPTED_IMMEDIATE (2) · AG2_CALLBACK_*.ACCEPTED_SCHEDULED (2) · AG2_CALLBACK_*.ACCEPTED_WAIT_FOR_AGENT (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_ACCEPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTS (2) · AG2_CALLBACK_[*].CALLBACK_CONNECTED (2) · AG2_CALLBACK_[*].CALLBACK_OFFERED (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_RETURNED (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT1 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT2 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT3 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT4 (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME_MAX (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].FORCE_DIALED (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].SAVED_TIME (2) · AG2_ID_*. XFER_ACCEPTED (2) · AG2_ID_*. XFER_ACCEPTED_WARM (2) · AG2_ID_*.TRANSFER_INIT_AGENT (2)
calculation: (Click arrow to add another value)
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cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
Other values:

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