Drilldown: GCXI Metric

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GCXI Metric > mediaType: All & internalMetricID: None & calculation: None

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type:
None (2) · Detail (2) · Disposition (6) · Interval (2)
mediaType: (Click arrow to add another value)
dataType:
Number (8)
folder:
Agent > Activity (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Predictive Routing (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Queue > Q Customer & Consults > Accepted Agent ST1 (2)
displaysInFolder:
None (8) · Agent > Activity > Queue (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID: (Click arrow to add another value)
dbTable:
None (2) · AG2_AGENT_*.XFER_ RECEIVED (2) · AG2_AGENT_*.XFER_ACCEPTED_ENGAGE_TIME + AG2_AGENT_*.XFER_ACCEPTED_HOLD_TIME (2) · AG2_AGENT_*.XFER_ACCEPTED_WARM (2) · AG2_AGENT_*.XFER_INITIATED_WARM (2) · AG2_AGENT_CUSTOMER_TALK_COUNT (2) · AG2_AGENT_GRP_[*].RESPONDED_UNIQUE (2) · AG2_AGENT_GRP_[*].SATISFACTION (2) · AG2_AGENT_[*].RESPONDED_UNIQUE (2) · AG2_AGENT_[*].SATISFACTION (2) · AG2_QUEUE_*.GPM_ERROR (2) · AG2_QUEUE_ACC_AGENT_*.ACCEPTED_AGENT (2) · IF_IRF_GPM_FACT_GI2.ABANDONED (2) · IF_IRF_GPM_FACT_GI2.ABANDONED_TIME (2) · IF_IRF_GPM_FACT_GI2.AGENT_RANK (2) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4) · IF_IRF_GPM_FACT_GI2.CONF_INIT_TALK_DURATION (2) · IF_IRF_GPM_FACT_GI2.CONF_JOIN_TALK_DURATION (2) · IF_IRF_GPM_FACT_GI2.CUSTOMER_ACW_DURATION (2) · IF_IRF_GPM_FACT_GI2.CUSTOMER_DIAL_DURATION (2) · IF_IRF_GPM_FACT_GI2.CUSTOMER_HOLD DURATION (2) · IF_IRF_GPM_FACT_GI2.CUSTOMER_RING_DURATION (2) · IF_IRF_GPM_FACT_GI2.CUSTOMER_TALK_DURATION (2) · IF_IRF_GPM_FACT_GI2.GLOBAL_SCORE (2) · IF_IRF_GPM_FACT_GI2.MAX_SCORE (2) · IF_IRF_GPM_FACT_GI2.MEDIAN_SCORE (2) · IF_IRF_GPM_FACT_GI2.MESSAGE (2) · IF_IRF_GPM_FACT_GI2.MIN_SCORE (2) · IF_IRF_GPM_FACT_GI2.QUEUE_DURATION (2) · IF_IRF_GPM_FACT_GI2.REVENUE (2) · IF_IRF_GPM_FACT_GI2.ROUTING_POINT_DURATION (2) · IF_IRF_GPM_FACT_GI2.TARGET_SIZE (2) · IF_IRF_GPM_FACT_GI2.TRANSFER_INIT_AGENT (2) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (2) · INTERACTION_RESOURCE_FACT_GI2.ABANDONED (2) · INTERACTION_RESOURCE_FACT_GI2.ABANDONED_TIME (2) · IRF_USER_DATE_GEN_1.SATISFACTION (2)
calculation: (Click arrow to add another value)
usedIn:
None (8) · Agent Interaction Hierarchy Report (2) · Agent Omnichannel Activity Report (2) · Agent Transfer Summary Report (2) · Predictive Routing Detail Report (2) · Transfer Dashboard (2)
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
AgentActivityEngage (2) · AgentActivityRespondedUnique (2) · AgentActivitySatisfaction (2) · AgentActivityTransferAcceptedTime (2) · AgentActivityTransferAcceptedWarm (2) · AgentActivityTransferInitiatedAgentWarm (2) · AgentActivityTransferOffered (2) · AgentStateandReasonSummarizedStateOmniWrap (2) · AgentStateandReasonSummarizedStateOmniWrapTime (2) · BusinessAttributeBAPredictiveRoutingAgentScore (2) · BusinessAttributeBAPredictiveRoutingError (2) · DetailHandlingAttemptAbandonedWaiting (2) · DetailHandlingAttemptAbandonedWaitingTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingAbandonedWaiting (2) · DetailHandlingAttemptHandlingPredictiveRoutingAbandonedWaitingTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingAgentRank (2) · DetailHandlingAttemptHandlingPredictiveRoutingAgentScore (2) · DetailHandlingAttemptHandlingPredictiveRoutingConferenceInitiatedTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingConferenceReceivedTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerAlertTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerDialTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerEngageTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerHoldTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingCustomerWrapTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingGlobalScore (2) · DetailHandlingAttemptHandlingPredictiveRoutingMaxScore (2) · DetailHandlingAttemptHandlingPredictiveRoutingMedianScore (2) · DetailHandlingAttemptHandlingPredictiveRoutingMessage (2) · DetailHandlingAttemptHandlingPredictiveRoutingMinScore (2) · DetailHandlingAttemptHandlingPredictiveRoutingQueueTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingRevenue (2) · DetailHandlingAttemptHandlingPredictiveRoutingRoutingPointTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingSatisfaction (2) · DetailHandlingAttemptHandlingPredictiveRoutingSatisfactionTurnaroundTime (2) · DetailHandlingAttemptHandlingPredictiveRoutingTargetSize (2) · DetailHandlingAttemptHandlingPredictiveRoutingTransferInitiatedAgent (2) · QueueCustomerAndConsultsAcceptedAgentAcceptedAgentST120 (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-07-17 20:37:17)"