Drilldown: GCXI Metric
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type:
mediaType: (Click arrow to add another value)
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
??? (2) ·
@T_ACCEPTED_THR (2) ·
@T_ACTIONABILITY (2) ·
@T_ACTIONABILITY_ENTERED (2) ·
@T_FINISHED_THR (2) ·
@T_INFLUENCE (2) ·
@T_INFLUENCE_ENTERED (2) ·
@T_SENTIMENT (2) ·
@T_SENTIMENT_ENTERED (2) ·
T_ABANDONED_STANDARD_TIME (2) ·
T_ACCEPTED (2) ·
T_ACCEPTED_AGENT (2) ·
T_ACCEPTED_AGENT_TIME (2) ·
T_ACCEPT_TIME (2) ·
T_ACCEPT_TIME_AGENT_MAX (2) ·
T_DATE_TIME_KEY (2) ·
T_ENGAGE_TIME (2) ·
T_ENTERED (2) ·
T_ENTERED_OBJ_RES (2) ·
T_ENTERED_THREAD (2) ·
T_FINISHED (2) ·
T_FINISHED_RESPONSE (2) ·
T_FINISH_RESPONSE_TIME (2) ·
T_FINISH_TIME (2) ·
T_FIRST_RESPONSE_TIME (2) ·
T_INVITE (2) ·
T_INVITE_TIME (2) ·
T_RESPONDED (2) ·
T_RESPONDED_THR (2) ·
T_RESPONSES (2) ·
T_REVENUE (2) ·
T_SATISFACTION (2) ·
T_SATISFACTION_ENTERED (2) ·
T_SHORT_ABANDONED (2)
dbTable:
AG2_ID_*.ABANDONED_STANDARD_TIME (2) ·
AG2_ID_*.ACCEPTED (2) ·
AG2_ID_*.ACCEPTED_AGENT (2) ·
AG2_ID_*.ACCEPTED_AGENT_TIME (2) ·
AG2_ID_*.ACCEPTED_THR (2) ·
AG2_ID_*.ACCEPT_TIME (2) ·
AG2_ID_*.ACCEPT_TIME_AGENT_MAX (2) ·
AG2_ID_*.ACTIONABILITY (2) ·
AG2_ID_*.ACTIONABILITY_ENTERED (2) ·
AG2_ID_*.DATE_TIME_KEY (2) ·
AG2_ID_*.ENGAGE_TIME (2) ·
AG2_ID_*.ENTERED (2) ·
AG2_ID_*.ENTERED_OBJ_RES (2) ·
AG2_ID_*.ENTERED_THREAD (2) ·
AG2_ID_*.FINISHED (2) ·
AG2_ID_*.FINISHED_RESPONSE (2) ·
AG2_ID_*.FINISHED_THR (2) ·
AG2_ID_*.FINISH_RESPONSE_TIME (2) ·
AG2_ID_*.FINISH_TIME (2) ·
AG2_ID_*.FIRST_RESPONSE_TIME (2) ·
AG2_ID_*.FOCUS (2) ·
AG2_ID_*.FOCUS_TIME (2) ·
AG2_ID_*.INFLUENCE (2) ·
AG2_ID_*.INFLUENCE_ENTERED (2) ·
AG2_ID_*.INVITE (2) ·
AG2_ID_*.INVITE_TIME (2) ·
AG2_ID_*.RESPONDED (2) ·
AG2_ID_*.RESPONDED_THR (2) ·
AG2_ID_*.RESPONSES (2) ·
AG2_ID_*.REVENUE (2) ·
AG2_ID_*.SATISFACTION (2) ·
AG2_ID_*.SATISFACTION_ENTERED (2) ·
AG2_ID_*.SENTIMENT (2) ·
AG2_ID_*.SENTIMENT_ENTERED (2) ·
AG2_ID_*.SHORT_ABANDONED (2) ·
AG2_ID_FCR_*.ACCEPTED_FCR (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) ·
AHT (2) ·
Business Metrics Executive Report (2) ·
Contact Center Dashboard (2) ·
Contact Center Report (2) ·
Customer Perspective Report (2) ·
Interaction Volume Business Attribute Email Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Interaction Volume Summary Report (2) ·
Model Efficiency (2) ·
Pre-Agent Termination Report (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing - Model Efficiency (2) ·
Predictive Routing AB Testing Report (2) ·
Predictive Routing AB Testing Report (Hour) (2) ·
Predictive Routing Operational Report (2) ·
Task Volume Dashboard (2) ·
Task Volume Report (2)
cloud:
premise:
project:
notproject:
anchor:
BusinessAttributeBACustomerAccepted (2) ·
BusinessAttributeBACustomerAcceptedAgent (2) ·
BusinessAttributeBACustomerAcceptedinThreshold (2) ·
BusinessAttributeBACustomerAcceptTime (2) ·
BusinessAttributeBACustomerAcceptTimeAgent (2) ·
BusinessAttributeBACustomerActionablityScore (2) ·
BusinessAttributeBACustomerEngageTime (2) ·
BusinessAttributeBACustomerEntered (2) ·
BusinessAttributeBACustomerEnteredThread (2) ·
BusinessAttributeBACustomerEnteredwithActionability (2) ·
BusinessAttributeBACustomerEnteredwithInfluence (2) ·
BusinessAttributeBACustomerEnteredwithObjective (2) ·
BusinessAttributeBACustomerEnteredwithRevenue (2) ·
BusinessAttributeBACustomerEnteredwithSatisfaction (2) ·
BusinessAttributeBACustomerEnteredwithSentiment (2) ·
BusinessAttributeBACustomerFinished (2) ·
BusinessAttributeBACustomerFinishedinThreshold (2) ·
BusinessAttributeBACustomerFinishedResponse (2) ·
BusinessAttributeBACustomerFinishResponseTime (2) ·
BusinessAttributeBACustomerFinishTime (2) ·
BusinessAttributeBACustomerFirstContactResolutionResult (2) ·
BusinessAttributeBACustomerFirstResponseinThreshold (2) ·
BusinessAttributeBACustomerFirstResponseTime (2) ·
BusinessAttributeBACustomerFocus (2) ·
BusinessAttributeBACustomerFocusTime (2) ·
BusinessAttributeBACustomerInfluenceScore (2) ·
BusinessAttributeBACustomerInvite (2) ·
BusinessAttributeBACustomerInviteTime (2) ·
BusinessAttributeBACustomerMaxAcceptTimeAgent (2) ·
BusinessAttributeBACustomerResponded (2) ·
BusinessAttributeBACustomerResponses (2) ·
BusinessAttributeBACustomerRevenue (2) ·
BusinessAttributeBACustomerSatisfaction (2) ·
BusinessAttributeBACustomerSentimentScore (2) ·
BusinessAttributeBACustomerShortAbandonedWaiting (2) ·
BusinessAttributeBACustomerStandardAbandonedWaitingTime (2) ·
BusinessAttributeBACustomerStartDateTimeKey (2)
Showing below up to 2 results in range #1 to #2.
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