Drilldown: GCXI Metric

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GCXI Metric > folder : Detail > Transfer or Queue > Q Consults & calculation: None

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DetailTransferSourceCustomerEngageTime (2) · DetailTransferSourceCustomerHoldTime (2) · DetailTransferSourceCustomerWrapTime (2) · DetailTransferSourceQueueTime (2) · DetailTransferTargetCustomerEngageTime (2) · DetailTransferTargetCustomerHoldTime (2) · DetailTransferTargetCustomerWrapTime (2) · DetailTransferTargetQueueTime (2) · QueueConsultsConsultAbandonedInviting (2) · QueueConsultsConsultAbandonedWaiting (2) · QueueConsultsConsultAbandonedWaitingTime (2) · QueueConsultsConsultAccepted (2) · QueueConsultsConsultAcceptedAgentinThreshold (2) · QueueConsultsConsultAcceptedinThreshold (2) · QueueConsultsConsultAcceptTime (2) · QueueConsultsConsultAcceptTimeAgent (2) · QueueConsultsConsultCleared (2) · QueueConsultsConsultClearTime (2) · QueueConsultsConsultDistributed (2) · QueueConsultsConsultDistributeTime (2) · QueueConsultsConsultEntered (2) · QueueConsultsConsultReceivedAcceptedWarmTime (2) · QueueConsultsConsultRedirected (2) · QueueConsultsConsultRoutedOther (2) · QueueConsultsConsultShortAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaitingTime (2) · QueueConsultsConsultStuck (2) · QueueConsultsConsultTransferInitiatedAgent (2) · QueueConsultsCustomerMaxConsultClearTime (2) · QueueConsultsMaxConsultAbandonedWaitingTime (2) · QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) · QueueConsultsMaxConsultAcceptTime (2) · QueueConsultsMaxConsultAcceptTimeFmt (2) · QueueConsultsMaxConsultClearTimeFmt (2) · QueueConsultsMaxConsultDistributeTime (2) · QueueConsultsMaxConsultDistributeTimeFmt (2)

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