Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder : Agent > State and Reason > Interaction State or Outbound Contact > Agent Contact or iWD > Capture & calculation: None & usedIn: Agent Group Interaction handling Report

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type:
Disposition (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
None (2) · A_ACCEPTED (2) · A_TRANSFER_INIT_AGENT (2)
dbTable:
AG2_AGENT_GRP_[*].ACCEPTED (2) · AG2_AGENT_GRP_[*].TRANSFER_INIT_AGENT (2) · AG2_AGENT_[*].ACCEPTED (2) · AG2_AGENT_[*].TRANSFER_INIT_AGENT (2) · Calculated based on the Wrap Time and Wrap Activity metrics. (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAccepted (2) · AgentActivityAvgWrapTime (2) · AgentActivityTransferInitiatedAgent (2)

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