Drilldown: GCXI Metric

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GCXI Metric > type: Other & dataType: None & calculation: None

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type: (Click arrow to add another value)
mediaType:
None (12) · All (2) · Chat (4) · Voice (2)
dataType: (Click arrow to add another value)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Customer (2) · Callback (2) · Chat (2) · Chat Bot (2) · Co-browse (2) · Designer > Activity (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) · Queue > Queue Predictive Routing (2)
displaysInFolder:
None (16)
displaysInFolder Cloud:
None (16)
displaysInFolder Premise:
None (16)
internalMetricID:
None (14) · ??? (4) · CBD4_DIAL_IGNORING_AVAILABILITY (2) · GPRActive (2) · STATE_REASON (2)
dbTable:
None (2) · AG2_AGENT_*.CONFERENCE_ RECEIVED (2) · AG2_AGENT_*.FOCUS (2) · AG2_AGENT_*.FOCUS_TIME (2) · AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED (2) · AG2_AGENT_QUEUE_[*].FOCUS (2) · AG2_AGENT_QUEUE_[*].FOCUS_TIME (2) · AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) · AG2_BGS_SESSION_*.FAILED (2) · AG2_BGS_SESSION_*.INITIATED (2) · AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) · AG2_BGS_SESSION_*.MESSAGES_SENT (2) · AG2_BGS_SESSION_*.REJECTED (2) · AG2_BGS_SESSION_*.SESSION_TIME (2) · AG2_CALLBACK_[*].FORCE_DIALED (2) · AG2_CHAT_STATS_*.AGENT_RESPONSES (2) · AG2_COBROWSE_AGENT_*.ENTERED (2) · AG2_COBROWSE_AGENT_*.HANDLE_TIME (2) · AG2_COBROWSE_AGENT_*.INTERACTIONS (2) · AG2_COBROWSE_AGENT_*.RW_SESSIONS (2) · AG2_COBROWSE_AGENT_*.SESSIONS (2) · AG2_ID_*. XFER_ACCEPTED (2) · AG2_ID_*. XFER_ACCEPTED_WARM (2) · AG2_ID_*.TRANSFER_INIT_AGENT (2) · AG2_ID_*.WRAP (2) · AG2_ID_*.WRAP_TIME (2) · AG2_ID_*.XFER_ INIT_AGENT_WARM (2) · AG2_I_AGENT_*.GPM_ACTIVE (2) · AG2_I_SESS_STATE_*.READY_TIME (2) · AG2_I_STATE_RSN_*.STATE_RSN (2) · AG2_QUEUE_*.GPR_ACTIVE (2) · AG2_QUEUE_ABN_* (2) · AG2_QUEUE_GRP_*.GPR_ACTIVE (2) · AG2_SDR_ACTIVITY_*.DURATION (2) · AGT_SDR_ACTIVITY_*.ACTIVITIES (2) · Calculated based on AGT_I_MN_SESS_STATE.READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) · Calculated based on the AGT_I_MN_SESS_STATE.BUSY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) · Calculated based on the AGT_I_MN_SESS_STATE.NOT_READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. (2) · GPM_FACT.AGENT_SCORE (2)
calculation: (Click arrow to add another value)
usedIn:
None (12) · Activity by Final Disposition Report (2) · Activity Summary Report (2) · Agent Omnichannel Activity Report (2) · Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Agent Transfer Summary Report (4) · Agent Utilization Report (2) · Agent Wrap Report (2) · Bot Dashboard (2) · Bot Sessions Overall (2) · Callback Summary Report (2) · Co-browse Summary Report (2) · Daily Transfer Summary Report (2) · Interaction Volume Business Attribute Email Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2) · Task Volume Report (2) · Transfer Dashboard (4)
cloud:
no (2) · yes (14)
premise:
yes (16)
project:
None (16)
notproject:
None (16)
anchor:
AgentActivityConferenceOffered (2) · AgentActivityConsultOffered (2) · AgentActivityFocus (2) · AgentActivityFocusTime (2) · AgentActivityQueueFocus (2) · AgentActivityQueueFocusTime (2) · AgentStateandReasonInteractionPredictiveRoutingActive (2) · AgentStateandReasonSummarizedStatePercentOmniBusyTime (2) · AgentStateandReasonSummarizedStatePercentOmniNotReadyTime (2) · AgentStateandReasonSummarizedStatePercentOmniReadyTime (2) · AgentStateandReasonSummarizedStateReadyTime (2) · AgentStateandReasonSummarizedStateStateReason (2) · AgentStateandReasonSummarizedStateWrapTime (2) · BusinessAttributeBACustomerTransferAccepted (2) · BusinessAttributeBACustomerTransferAcceptedWarm (2) · BusinessAttributeBACustomerTransferInitiatedAgent (2) · BusinessAttributeBACustomerTransferInitiatedWarm (2) · BusinessAttributeBACustomerWrap (2) · BusinessAttributeBACustomerWrapTime (2) · CallbackForcedDialed (2) · ChatAgentResponses (2) · ChatBotCustomerTerminated (2) · ChatBotFailed (2) · ChatBotInitiated (2) · ChatBotMessagesReceived (2) · ChatBotMessagesSent (2) · ChatBotRejected (2) · ChatBotSessionTime (2) · CobrowseEntered (2) · CobrowseHandleTime (2) · CobrowseInteractions (2) · CobrowseSessions (2) · CobrowseWriteSessions (2) · DesignerActivityActivities (2) · DesignerActivityActivityDuration (2) · QueueCustomerAndConsultsAbandonedWaitingAbandonedWaiting (2) · QueueQueuePredictiveRoutingActive (2) · QueueQueuePredictiveRoutingAgentScore (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-08-16 21:27:42)"