Drilldown: GCXI Metric

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GCXI Metric > internalMetricID : Q_TRANSFER_INIT_AGENT_PCT or T_ABANDONED & calculation: Calculated based on the Queue > Transfer Initiated Agent and Queue > Accepted Agent metrics.

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dataType:
Number (2)
folder:
Queue (2)
displaysInFolder:
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displaysInFolder Cloud:
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displaysInFolder Premise:
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usedIn:
Queue Summary Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
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anchor:
QueuePercentTransferInitiatedAgent (2)

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