Drilldown: GCXI Metric
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GCXI Metric > folder:
Agent > State and Reason > Interaction State 
& calculation:
Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics.
& calculation:
Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics. Use the filters below to narrow your results.
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