Drilldown: GCXI Metric
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- Product (8)
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- Protocols (17)
- PublicUseCase (12)
- RNElements (10234)
- RNSection (49)
- RTR Stats (109)
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- ReleaseType (6)
- Role (7)
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- Type (8)
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- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18396)
GCXI Metric > calculation:
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. 
& usedIn :
Agent Utilization or
Inbound Intraday Email Process Report
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Agent Utilization or
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