Drilldown: GCXI Metric
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- Version (4)
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- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18392)
GCXI Metric > calculation:
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. 
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