Drilldown: GCXI Metric

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GCXI Metric > folder : Agent > State and Reason > Summarized State or Queue > Q Customer & Consults > Abandoned Waiting ST1 & calculation: Calculated based on the Active Time, Busy Time, Ready Time, Not Ready Time, and Wrap Time Summarized State metrics.

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Agent Summarized State (2) · Agent Summary Activity Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
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AgentStateandReasonSummarizedStateOtherStateTime (2) · AgentStateandReasonSummarizedStateWrap (2)

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