Drilldown: GCXI Metric
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GCXI Metric > folder:
iWD > Service Objects 
& calculation:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions.
& calculation:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. Use the filters below to narrow your results.
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