Drilldown: GCXI Metric
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GCXI Metric > folder:
Detail > Handling Attempt 
& calculation:
Calculated as the difference between the time when the agent joins the chat and the time when the agent leaves the chat (or the time the chat ends).
& calculation:
Calculated as the difference between the time when the agent joins the chat and the time when the agent leaves the chat (or the time the chat ends). Use the filters below to narrow your results.
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