Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Outbound Contact > Agent Contact & calculation: Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. & usedIn: Agent Group Business Attribute Report

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type:
Disposition (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_HANDLE_TIME_AVG (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgHandleTime (2)

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