Drilldown: GCXI Metric
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GCXI Metric > displaysInFolder:
Outbound Contact > Agent Contact 
& dbTable:
AG2_QUEUE_[*].ACCEPTED_TIME
& calculation:
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations.
& usedIn:
Agent Report
& cloud:
yes
& dbTable:
AG2_QUEUE_[*].ACCEPTED_TIME
& calculation:
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations.
& usedIn:
Agent Report
& cloud:
yes Use the filters below to narrow your results.
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