Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Cloud: None & calculation: Calculated as Active Time minus Ready and Not-Ready time, divided by the difference between Active and Not-Ready time. & usedIn: Agent Summary Activity Email Report

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type:
Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > State and Reason > Summarized State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (2)
internalMetricID:
IA_OCCUPANCY_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonSummarizedStatePercentOccupancy (2)

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