Drilldown: GCXI Metric

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GCXI Metric > internalMetricID : Q_HANDLE_TIME_AVG or Q_ROUTED_OTHER & calculation: Calculated as (Activity > Queue) Handle Time divided by the sum of Accepted Interactions and Received Consultations.

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Agent > Activity > Queue (2)
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Agent Queue Report (2)
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AgentActivityQueueAvgHandleTime (2)

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