Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder : Outbound Contact > Contact Attempt or Queue > Q Consults & calculation : Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. or None

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type:
None (2) · Disposition (6)
mediaType:
All (2) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (6)
dataType:
Number (6)
folder:
Business Attribute > BA Customer (2) · Outbound Contact (2) · Queue (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
A_CA_DATE_TIME_KEY (2) · CA_ANSWERS (2) · QC_CONSULT_RCV_ACC_WARM (2) · QC_CONSULT_RCV_WARM_HOLD (2) · QC_CONSULT_RCV_WARM_HOLD_TIME (2) · QC_CONSULT_RCV_WARM_INVITE (2) · QC_CONSULT_RCV_WARM_INVITE_TIME (2) · QC_CONSULT_RCV_WARM_WRAP (2) · QC_CONSULT_RECEIVED_ACCEPTED (2) · QC_CONSULT_RECEIVED_ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_HOLD (2) · QC_CONSULT_RECEIVED_HOLD_TIME (2) · QC_CONSULT_RECEIVED_INVITE (2) · QC_CONSULT_RECEIVED_INVITE_TIME (2) · QC_CONSULT_RECEIVED_WARM_ ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_WARM_WRAP_TIME (2) · QC_CONSULT_RECEIVED_WRAP (2) · QC_CONSULT_RECEIVED_WRAP_TIME (2) · T_ABANDONED (2)
dbTable:
AG2_AGENT_CAMPAIGN_[*].DATE_TIME_KEY (2) · AG2_CAMPAIGN_[*].ANSWERS (2) · AG2_ID_*.ABANDONED (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_ACC_WARM (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ACCEPTED (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_ACC_WARM (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_ACCEPTED (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP_TIME (2)
calculation: (Click arrow to add another value)
usedIn:
None (4) · Campaign Summary Report (4) · Interaction Volume Business Result Report (2) · Pre-Agent Termination Report (2) · Queue Outline Report (2) · Queue Summary Report (2)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
BusinessAttributeBACustomerAbandonedWaiting (2) · OutboundContactAccepted (2) · OutboundContactStartDateTimeKey (2) · QueueConsultReceivedAccepted (2) · QueueConsultReceivedAcceptedWarm (2) · QueueConsultReceivedEngageTime (2) · QueueConsultReceivedEngageWarmTime (2) · QueueConsultReceivedHold (2) · QueueConsultReceivedHoldTime (2) · QueueConsultReceivedInvite (2) · QueueConsultReceivedInviteTime (2) · QueueConsultReceivedInviteWarm (2) · QueueConsultReceivedInviteWarmTime (2) · QueueConsultReceivedWarmHold (2) · QueueConsultReceivedWarmHoldTime (2) · QueueConsultReceivedWarmWrap (2) · QueueConsultReceivedWarmWrapTime (2) · QueueConsultReceivedWrap (2) · QueueConsultReceivedWrapTime (2)

Showing below up to 6 results in range #1 to #6.

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