Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Outbound Contact > Contact Attempt & calculation : Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. or None & cloud: yes

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type:
None (2) · Disposition (4)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (4)
dataType:
Number (4)
folder:
Business Attribute > BA Customer (2) · Outbound Contact (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_CA_DATE_TIME_KEY (2) · CA_ANSWERS (2) · T_ABANDONED (2)
dbTable:
AG2_AGENT_CAMPAIGN_[*].DATE_TIME_KEY (2) · AG2_CAMPAIGN_[*].ANSWERS (2) · AG2_ID_*.ABANDONED (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Campaign Summary Report (4) · Interaction Volume Business Result Report (2) · Pre-Agent Termination Report (2)
cloud: (Click arrow to add another value)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
BusinessAttributeBACustomerAbandonedWaiting (2) · OutboundContactAccepted (2) · OutboundContactStartDateTimeKey (2)

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