Drilldown: GCXI Metric

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GCXI Metric > internalMetricID: A_TRANSFER_INIT_AGENT & calculation : Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics. or None & usedIn : PR Performance Dashboard or Transfer Dashboard

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type:
Disposition (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder:
Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
AG2_AGENT_GRP_[*].TRANSFER_INIT_AGENT (2) · AG2_AGENT_[*].TRANSFER_INIT_AGENT (2)
calculation: (Click arrow to add another value)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityTransferInitiatedAgent (2)

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