Drilldown: GCXI Metric

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GCXI Metric > dbTable: AG2_AGENT_[*].INVITE_TIME & calculation : Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics. or None

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type:
Disposition (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder:
Agent > State and Reason > Interaction State (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_INVITE_TIME (2)
dbTable: (Click arrow to add another value)
calculation: (Click arrow to add another value)
usedIn:
Agent Interaction State (2) · Agent Summary Activity Report (Interaction) (2) · Supervisor Dashboard (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityInviteTime (2)

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