Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics. or Calculated based on the Queue > Accept Time and Queue > Accepted metrics. or Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics.

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type:
Disposition (4)
mediaType:
All (4) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · Q_ABANDONED_PCT (2) · Q_ACCEPTED_TIME_AVG (2) · Q_ASA (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Transfer Summary Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2) · Queue Summary Report (2) · Transfer Dashboard (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgTransferAcceptedHandleTime (2) · QueueASA (2) · QueueASAFmt (2) · QueueAvgAcceptTime (2) · QueuePercentAbandonedWaiting (2)

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