Drilldown: GCXI Metric

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GCXI Metric > folder: iWD & calculation : Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. or None

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type:
None (2)
mediaType:
None (2)
dataType:
None (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2)
displaysInFolder Cloud:
None (2) · "none" (2) · iWD > Email (2)
displaysInFolder Premise:
None (2)
internalMetricID:
None (2)
dbTable:
None (2) · IWD_AGG_TASK_*.CMPL_TASK_ASSIGN_TIME (2) · IWD_AGG_TASK_*.CMPL_TASK_PRE_SRC_TIME (2) · IWD_AGG_TASK_*.CMPL_TASK_SRC_TIME (2) · IWD_AGG_TASK_*.COMPL_TASK_COMPLETE_TIME (2) · IWD_AGG_TASK_*.NEW_TASK_COUNT (2) · IWD_AGG_TASK_*.TOTAL_OVERDUE_TASK_COUNT (2) · IWD_AGG_TASK_*.TOTAL_PENDING_TASK_COUNT (2) · IWD_AGG_TASK_AGENT_*.WORK_TIME (2)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Capture Point Business Value Report (2) · Capture Point Task Duration Report (2) · Customer Segment Service Level Report (2) · Intraday Process Report (2) · Task Age Report (2)
cloud:
None (2) · yes (2)
premise:
no (2) · yes (2)
project:
None (2)
notproject:
None (2)
anchor:
iWDAcceptTime (2) · iWDAcceptToCompleteTime (2) · iWDCanceled (2) · iWDCanceledAgent (2) · iWDCanceledAutocompleted (2) · iWDCanceledOverdue (2) · iWDCompleted (2) · iWDCompletedAgent (2) · iWDCompletedOverdue (2) · iWDFinishTime (2) · iWDHandleTime (2) · iWDNew (2) · iWDPending (2) · iWDPendingOverdue (2) · iWDPreSourceSystemTime (2) · iWDServicePending (2) · iWDServicePendingOverdue (2) · iWDSourceSystemTime (2)

Showing below up to 2 results in range #1 to #2.

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