Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: None & calculation : Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. or None

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type:
None (14) · Detail (6) · Disposition (18) · Dispostion (2) · Interval (2)
mediaType:
None (18) · All (10) · All (except Chat) (6) · All (except Email) (6) · Async (4) · Chat (10) · email (2) · Open (sync) (6) · Voice (12)
dataType:
None (20) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Character (2) · Date (2) · Number (16)
folder:
Other values:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (24)
displaysInFolder Premise:
None (24)
internalMetricID:
None (22) · ??? (10) · T_DATE_TIME_KEY (4) · A_GROUP_COMBINATION (4)
Other values:
dbTable:
None (10) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (4) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (4) · AG2_QUEUE_*.GPM_ERROR (4)
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calculation: (Click arrow to add another value)
usedIn:
None (22) · Bot Dashboard (4) · Agent Transfer Summary Report (4) · Transfer Dashboard (4)
Other values:
cloud:
None (2) · no (4) · yes (22)
premise:
None (2) · no (2) · yes (24)
project:
None (24)
notproject:
None (24)
anchor:
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