Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. or Refer to the Callback > Successful and Callback > Accepted metrics. & cloud: yes

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Disposition (4)
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Chat (2) · Voice (4)
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Number (4)
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Callback (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
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displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · CB_CALLBACK_UNSUCCESSFUL_PCT (2)
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calculation: (Click arrow to add another value)
usedIn:
None (2) · Callback Summary Report (2)
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yes (4)
project:
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notproject:
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anchor:
CallbackPercentUnsuccessful (2) · QueueCustomerAndConsultsHoldTime (2)

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