Drilldown: GCXI Metric
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GCXI Metric > internalMetricID:
Q_CLEARED 
& calculation :
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. or
Calculated based on the Wrap Out Time Interaction State and the Wrap Time Summarized State metrics.
& calculation :
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. or
Calculated based on the Wrap Out Time Interaction State and the Wrap Time Summarized State metrics. Use the filters below to narrow your results.
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