Drilldown: GCXI Metric
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GCXI Metric > folder:
Queue > Q Customer & Consults > Abandoned Waiting ST1 
& calculation :
Calculated based on the Other State Time and Active Time Summarized State metrics. or
Refer to the Abandon Waiting For Agent and Accepted Callback metrics.
& calculation :
Calculated based on the Other State Time and Active Time Summarized State metrics. or
Refer to the Abandon Waiting For Agent and Accepted Callback metrics. Use the filters below to narrow your results.
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