Drilldown: GCXI Metric
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GCXI Metric > folder:
Detail > Handling Attempt > Handling Predictive Routing 
& calculation :
Calculated based on the Other State Time and Active Time Summarized State metrics. or
Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics.
& calculation :
Calculated based on the Other State Time and Active Time Summarized State metrics. or
Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. Use the filters below to narrow your results.
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