Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Queue > Q Customer & calculation : Calculated based on the Other State Time and Active Time Summarized State metrics. or Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.

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folder:
Queue (2)
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displaysInFolder Cloud:
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displaysInFolder Premise:
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internalMetricID:
Q_ACCEPTED_AGENT_TIME_AVG (2)
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calculation: (Click arrow to add another value)
usedIn:
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cloud:
yes (2)
premise:
yes (2)
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notproject:
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anchor:
QueueAvgAcceptTimeAgent (2)

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