Drilldown: GCXI Metric

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GCXI Metric > dataType: Number & folder : Queue or iWD > Queue & displaysInFolder : Queue > Q Customer or Other & calculation : Calculated based on the Offered Interaction State and AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY metrics. or None

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type:
Disposition (2)
mediaType:
All (2) · All (except Chat) (2) · All (except email) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType: (Click arrow to add another value)
folder: (Click arrow to add another value)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
QC_CONSULT_RCV_ACC_WARM (2) · QC_CONSULT_RCV_WARM_HOLD (2) · QC_CONSULT_RCV_WARM_HOLD_TIME (2) · QC_CONSULT_RCV_WARM_INVITE (2) · QC_CONSULT_RCV_WARM_INVITE_TIME (2) · QC_CONSULT_RCV_WARM_WRAP (2) · QC_CONSULT_RECEIVED_ACCEPTED (2) · QC_CONSULT_RECEIVED_ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_HOLD (2) · QC_CONSULT_RECEIVED_HOLD_TIME (2) · QC_CONSULT_RECEIVED_INVITE (2) · QC_CONSULT_RECEIVED_INVITE_TIME (2) · QC_CONSULT_RECEIVED_WARM_ ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_WARM_WRAP_TIME (2) · QC_CONSULT_RECEIVED_WRAP (2) · QC_CONSULT_RECEIVED_WRAP_TIME (2) · Q_ABANDONED (2) · Q_ABANDONED_INVITE (2) · Q_ABANDONED_SHORT (2) · Q_ABANDONED_STANDARD_TIME (2) · Q_ABANDONED_TIME (2) · Q_ABANDONED_TIME_MAX (2) · Q_ACCEPTED (2) · Q_ACCEPTED_AGENT (2) · Q_ACCEPTED_AGENT_TIME (2) · Q_ACCEPTED_THR (2) · Q_ACCEPTED_TIME (2) · Q_CONFERENCE_INIT_AGENT (2) · Q_ENGAGE_TIME (2) · Q_ENTERED (2) · Q_HOLD (2) · Q_HOLD_TIME (2) · Q_INVITE (2) · Q_INVITE_TIME (2) · Q_TRANSFER_INIT_AGENT (2) · Q_WRAP (2) · Q_WRAP_TIME (2)
dbTable:
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueueAbandonedInviting (2) · QueueAbandonedWaiting (2) · QueueAbandonedWaitingTime (2) · QueueAccepted (2) · QueueAcceptedAgent (2) · QueueAcceptedinThreshold (2) · QueueAcceptTime (2) · QueueAcceptTimeAgent (2) · QueueConferenceInitiatedAgent (2) · QueueConsultReceivedAccepted (2) · QueueConsultReceivedAcceptedWarm (2) · QueueConsultReceivedEngageTime (2) · QueueConsultReceivedEngageWarmTime (2) · QueueConsultReceivedHold (2) · QueueConsultReceivedHoldTime (2) · QueueConsultReceivedInvite (2) · QueueConsultReceivedInviteTime (2) · QueueConsultReceivedInviteWarm (2) · QueueConsultReceivedInviteWarmTime (2) · QueueConsultReceivedWarmHold (2) · QueueConsultReceivedWarmHoldTime (2) · QueueConsultReceivedWarmWrap (2) · QueueConsultReceivedWarmWrapTime (2) · QueueConsultReceivedWrap (2) · QueueConsultReceivedWrapTime (2) · QueueEngageTime (2) · QueueEntered (2) · QueueHold (2) · QueueHoldTime (2) · QueueInvite (2) · QueueInviteTime (2) · QueueMaxAbandonedWaitingTime (2) · QueueMaxAbandonedWaitingTimeFmt (2) · QueueShortAbandonedWaiting (2) · QueueStandardAbandonedWaitingTime (2) · QueueTransferInitiatedAgent (2) · QueueWrap (2) · QueueWrapTime (2)

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