Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Not Ready Time and Active Time Summarized State metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics. or Calculated based on the Queue > Consult Received Wrap Time and Queue > Consult Received Wrap metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > State and Reason > Summarized State (2) · Queue (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_CONSULT_RECEIVED_WRAP_TIME_AVG (2) · IA_NOT_READY_TIME_PCT (2) · IA_UNKNOWN_STATE_TIME_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Agent Not Ready Report (2) · Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonSummarizedStatePercentNotReadyTIme (2) · AgentStateandReasonSummarizedStatePercentOtherStateTime (2) · QueueAvgConsultReceivedWrapTime (2)

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