Drilldown: GCXI Metric
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GCXI Metric > calculation
:
Calculated based on the Not Ready Time and Active Time Summarized State metrics.
or
Calculated based on the Other State Time and Active Time Summarized State metrics.
or
Calculated based on the Queue > Accept Time and Queue > Accepted metrics. ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
None (2) ·
Agent Not Ready Reason Code Report (2) ·
Agent Not Ready Report (2) ·
Agent Summarized State (2) ·
Agent Summary Activity Email Report (2) ·
Agent Summary Activity Report (Active) (2) ·
Agent Task Dashboard (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Report (2) ·
Queue Summary Report (2) ·
Supervisor Dashboard (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 4 results in range #1 to #4.
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