Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > mediaType : Async or None & dataType : AG2_SDR_SURVEY_*.NO_MATCH_ERROR or Number & calculation : Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or None

Use the filters below to narrow your results.

type:
None (6) · Disposition (4) · Interval (2)
mediaType: (Click arrow to add another value)
dataType: (Click arrow to add another value)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Chat > Agent (2) · Designer > Survey (2) · Service Objects (2)
displaysInFolder:
None (10)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
internalMetricID:
None (6) · A_ACCEPTED_THREAD (2) · gpmAgentScore (2) · TIME_INT_VAL_01 (2) · TIME_INT_VAL_02 (2) · TIME_INT_VAL_03 (2) · TIME_INT_VAL_04 (2) · TIME_INT_VAL_05 (2) · TIME_INT_VAL_06 (2) · TIME_INT_VAL_07 (2) · TIME_INT_VAL_08 (2) · TIME_INT_VAL_09 (2) · TIME_INT_VAL_10 (2) · TIME_INT_VAL_11 (2) · TIME_INT_VAL_12 (2) · TIME_INT_VAL_13 (2) · TIME_INT_VAL_14 (2) · TIME_INT_VAL_15 (2) · TIME_INT_VAL_16 (2) · TIME_INT_VAL_17 (2) · TIME_INT_VAL_18 (2) · TIME_INT_VAL_19 (2) · T_ACCEPTED_THREAD (2)
dbTable:
None (2) · AG2_AGENT_GRP_[*].ACCEPTED_THREAD (2) · AG2_AGENT_[*].ACCEPTED_THREAD (2) · AG2_CHAT_AGENT.ACCEPTED_LONG (2) · AG2_CHAT_AGENT.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2) · AG2_ID_*.ACCEPTED_THREAD (2) · AG2_ID_*.CONSULT_RECEIVED_ENGAGE_WARM_TIME (2) · AG2_I_AGENT_*.AGENT_SCORE (2) · AGR_SCFG.INT_VAL_01 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_02 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_03 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_04 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_05 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_06 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_07 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_08 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_09 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_10 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_11 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_12 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_13 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_14 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_15 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_16 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_17 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_18 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_19 (These are internal tables that store time ranges for different media.) (2)
calculation: (Click arrow to add another value)
usedIn:
None (8) · Agent Interaction Hierarchy Report (2) · Interactions Acceptance Report (2) · Survey Statistics Report (2)
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentActivityAcceptedThread (2) · AgentStateandReasonInteractionPredictiveRoutingAgentScore (2) · BusinessAttributeBAConsultsConsultReceivedEngageWarmTime (2) · BusinessAttributeBACustomerAcceptedThread (2) · ChatAgentAlertDuration (2) · ChatAgentInteractionsLessTimetoAccept (2) · ChatAgentInteractionsLongTimetoAccept (2) · ChatAgentMaxDurationforAcceptingInteractions (2) · DesignerNoMatchError (2) · ServiceObjectsBound1 (2) · ServiceObjectsBound10 (2) · ServiceObjectsBound11 (2) · ServiceObjectsBound12 (2) · ServiceObjectsBound13 (2) · ServiceObjectsBound14 (2) · ServiceObjectsBound15 (2) · ServiceObjectsBound16 (2) · ServiceObjectsBound17 (2) · ServiceObjectsBound18 (2) · ServiceObjectsBound19 (2) · ServiceObjectsBound2 (2) · ServiceObjectsBound3 (2) · ServiceObjectsBound4 (2) · ServiceObjectsBound5 (2) · ServiceObjectsBound6 (2) · ServiceObjectsBound7 (2) · ServiceObjectsBound8 (2) · ServiceObjectsBound9 (2)

Showing below up to 10 results in range #1 to #10.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-06-23 13:23:08)"