Drilldown: GCXI Metric
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GCXI Metric > folder:
Agent > State and Reason > Summarized State 
& calculation :
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
Refer to the Accepted and Canceled callback metrics.
& calculation :
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
Refer to the Accepted and Canceled callback metrics. Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
dbTable:
calculation: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
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