Drilldown: GCXI Metric

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GCXI Metric > type: Interval & calculation : Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Wrap Out Time Interaction State and the Wrap Time Summarized State metrics.

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type: (Click arrow to add another value)
mediaType:
All (2) · Voice (2)
dataType:
Number (2)
folder:
Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
IA_STATE_RSN_TIME_NOT_READY_PCT (2) · IA_WRAP_OUT_TIME_PCT (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2) · Agent Wrap Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonInteractionStatePercentWrapOutTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2)

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