Drilldown: GCXI Metric
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GCXI Metric > dbTable:
AG2_I_AGENT_[*].WRAP_TIME 
& calculation :
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics.
& calculation :
Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or
Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. Use the filters below to narrow your results.
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