Drilldown: GCXI Metric

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GCXI Metric > dbTable: None & calculation : Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. or None & premise: yes

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type:
None (6) · Disposition (2) · Interval (2)
mediaType:
None (6) · All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
None (4) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Number (4)
folder:
Agent > State and Reason > Summarized State (2) · Designer > Session (2) · Designer > Survey (2) · Queue > Q Customer & Consults (2) · Service Objects (2)
displaysInFolder:
None (8)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID:
None (6) · IA_STATE_RSN_TIME_NOT_READY_PCT (2) · Q_ABANDONED_STANDARD_CC (2)
dbTable: (Click arrow to add another value)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Agent Omnichannel Activity Report (2) · Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Agent Wrap Report (2) · Application Duration Report (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Queue Outline Report (2) · Supervisor Dashboard (2) · Survey Statistics Report (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (8)
premise: (Click arrow to add another value)
project:
None (8)
notproject:
None (8)
anchor:
AgentStateandReasonSummarizedStateOmniActiveTime (2) · AgentStateandReasonSummarizedStateOmniBusy (2) · AgentStateandReasonSummarizedStateOmniBusyTime (2) · AgentStateandReasonSummarizedStateOmniNotReady (2) · AgentStateandReasonSummarizedStateOmniNotReadyTime (2) · AgentStateandReasonSummarizedStateOmniOtherStateTime (2) · AgentStateandReasonSummarizedStateOmniReady (2) · AgentStateandReasonSummarizedStateOmniReadyTime (2) · AgentStateandReasonSummarizedStateOmniWrap (2) · AgentStateandReasonSummarizedStateOmniWrapTime (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · AgentStateandReasonSummarizedStateWrapTime (2) · DesignerNoMatchError (2) · DesignerSessionDuration (2) · QueueCustomerAndConsultsStandardAbandonedWaiting (2) · ServiceObjectsMinDateTimeDayKey (2) · ServiceObjectsMinDateTimeDayKeyFmt (2) · ServiceObjectsMinDateTimeKey (2) · ServiceObjectsMinDateTimeKeyFmy (2) · ServiceObjectsMinDateTimeNextDayKey (2) · ServiceObjectsMinDateTimeNextDayKeyFmt (2)

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