Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > calculation : Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics. or Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics.

Use the filters below to narrow your results.

type:
Disposition (2) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > State and Reason > Summarized State (2) · Business Attribute > BA Predictive Routing (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2) · IA_UNKNOWN_STATE_TIME_PCT (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
Agent Not Ready Reason Code Report (2) · Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Model Efficiency (2) · Predictive Routing - Model Efficiency (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Predictive Routing Operational Report (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · AgentStateandReasonSummarizedStatePercentOtherStateTime (2) · BusinessAttributeBAPredictiveRoutingPercentError (2)

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-04 15:47:22)"