Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Other State Time and Active Time Summarized State metrics. or Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > State and Reason > Summarized State (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IA_STATE_RSN_TIME_NOT_READY_PCT (2) · IA_UNKNOWN_STATE_TIME_PCT (2) · Q_ACCEPTED_AGENT_TIME_AVG (2)
dbTable:
None (4)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · AgentStateandReasonSummarizedStatePercentOtherStateTime (2) · QueueAvgAcceptTimeAgent (2)

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