Drilldown: GCXI Metric

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GCXI Metric > calculation : Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Offered Interaction State and AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY metrics. or Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric.

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None (2) · Interval (2)
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None (2) · All (2)
dataType:
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Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Designer > Survey (2)
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displaysInFolder Cloud:
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displaysInFolder Premise:
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internalMetricID:
None (2) · IA_NOTACCEPTED (2) · IA_STATE_RSN_TIME_NOT_READY_PCT (2)
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usedIn:
None (2) · Agent Not Ready Reason Code Report (2) · Survey Statistics Report (2)
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anchor:
AgentStateandReasonInteractionStateNotAccepted (2) · AgentStateandReasonSummarizedStatePercentNotReadyReasonTIme (2) · DesignerPercentAccepted (2)

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