Drilldown: GCXI Metric

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GCXI Metric > mediaType : Async or None & dataType : AG2_SDR_SURVEY_*.NO_MATCH_ERROR or Number & calculation : Calculated based on the Not Ready Reason Time and Not Ready Time Summarized State metrics. or Calculated based on the Not Ready Time and Active Time Summarized State metrics. or None

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type:
None (6) · Disposition (4) · Interval (2)
mediaType: (Click arrow to add another value)
dataType: (Click arrow to add another value)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Chat > Agent (2) · Designer > Survey (2) · Service Objects (2)
displaysInFolder:
None (10)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
internalMetricID:
None (6) · A_ACCEPTED_THREAD (2) · gpmAgentScore (2) · TIME_INT_VAL_01 (2) · TIME_INT_VAL_02 (2) · TIME_INT_VAL_03 (2) · TIME_INT_VAL_04 (2) · TIME_INT_VAL_05 (2) · TIME_INT_VAL_06 (2) · TIME_INT_VAL_07 (2) · TIME_INT_VAL_08 (2) · TIME_INT_VAL_09 (2) · TIME_INT_VAL_10 (2) · TIME_INT_VAL_11 (2) · TIME_INT_VAL_12 (2) · TIME_INT_VAL_13 (2) · TIME_INT_VAL_14 (2) · TIME_INT_VAL_15 (2) · TIME_INT_VAL_16 (2) · TIME_INT_VAL_17 (2) · TIME_INT_VAL_18 (2) · TIME_INT_VAL_19 (2) · T_ACCEPTED_THREAD (2)
dbTable:
None (2) · AG2_AGENT_GRP_[*].ACCEPTED_THREAD (2) · AG2_AGENT_[*].ACCEPTED_THREAD (2) · AG2_CHAT_AGENT.ACCEPTED_LONG (2) · AG2_CHAT_AGENT.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2) · AG2_ID_*.ACCEPTED_THREAD (2) · AG2_ID_*.CONSULT_RECEIVED_ENGAGE_WARM_TIME (2) · AG2_I_AGENT_*.AGENT_SCORE (2) · AGR_SCFG.INT_VAL_01 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_02 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_03 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_04 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_05 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_06 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_07 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_08 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_09 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_10 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_11 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_12 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_13 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_14 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_15 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_16 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_17 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_18 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_19 (These are internal tables that store time ranges for different media.) (2)
calculation: (Click arrow to add another value)
usedIn:
None (8) · Agent Interaction Hierarchy Report (2) · Interactions Acceptance Report (2) · Survey Statistics Report (2)
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentActivityAcceptedThread (2) · AgentStateandReasonInteractionPredictiveRoutingAgentScore (2) · BusinessAttributeBAConsultsConsultReceivedEngageWarmTime (2) · BusinessAttributeBACustomerAcceptedThread (2) · ChatAgentAlertDuration (2) · ChatAgentInteractionsLessTimetoAccept (2) · ChatAgentInteractionsLongTimetoAccept (2) · ChatAgentMaxDurationforAcceptingInteractions (2) · DesignerNoMatchError (2) · ServiceObjectsBound1 (2) · ServiceObjectsBound10 (2) · ServiceObjectsBound11 (2) · ServiceObjectsBound12 (2) · ServiceObjectsBound13 (2) · ServiceObjectsBound14 (2) · ServiceObjectsBound15 (2) · ServiceObjectsBound16 (2) · ServiceObjectsBound17 (2) · ServiceObjectsBound18 (2) · ServiceObjectsBound19 (2) · ServiceObjectsBound2 (2) · ServiceObjectsBound3 (2) · ServiceObjectsBound4 (2) · ServiceObjectsBound5 (2) · ServiceObjectsBound6 (2) · ServiceObjectsBound7 (2) · ServiceObjectsBound8 (2) · ServiceObjectsBound9 (2)

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