Drilldown: GCXI Metric

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GCXI Metric > internalMetricID: IA_BUSY_TIME & calculation : Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or None

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type:
Interval (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > State and Reason > Summarized State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
AG2_I_SESS_STATE_[*].BUSY_TIME (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Summarized State (2) · Agent Summary Activity Email Report (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonSummarizedStateBusyTime (2)

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