Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & internalMetricID : Q_ACCEPTED_AGENT_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ACCEPTED_AGENT_STI_1_PCT, Q_ACCEPTED_AGENT_STI_2_PCT, and so on) or None & calculation : Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. or None

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type:
None (10) · Detail (2) · Disposition (16) · Interval (2)
mediaType:
None (18) · All (8) · All (except Chat) (2) · All (except Email) (4) · Chat (4) · email (2) · Voice (4)
dataType:
None (18) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Number (12)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Callback (2) · Chat (2) · Chat > Agent (2) · Chat > Async (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Survey (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · iWD (2) · iWD > Agent (2) · iWD > Email (2) · iWD > Queue (2) · iWD > Service Objects (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) · Queue > Q Customer & Consults > Accepted Agent ST1 (2) · Service Objects (2)
displaysInFolder:
None (22) · Agent > Activity > Queue (2) · Designer > Session Milestone (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (22) · "none" (2) · iWD > Email (2)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID: (Click arrow to add another value)
dbTable:
None (8) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4)
Other values:
calculation: (Click arrow to add another value)
usedIn:
None (20) · Agent Transfer Summary Report (4) · Bot Dashboard (4) · Transfer Dashboard (4)
Other values:
cloud:
None (2) · no (4) · yes (20)
premise:
None (2) · no (2) · yes (22)
project:
None (22)
notproject:
None (22)
anchor:
Other values:

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